Welcome to Latona Support
Find answers, manage support requests, or contact the right Latona team.
Choose your Latona service
Each team has its own help section and support channel.
- CustomersOrders, delivery, payments, refunds and your Latona account.
- SellersOnboarding, products, moderation, orders, payouts and seller tools.
- Couriers & Delivery PartnersActive deliveries, pickup, drop-off, earnings and the courier app.
- Latona for BusinessCorporate gifts, bulk orders, events, invoices and payment terms.
- Latona GreenOffice plant care, maintenance visits, QR plant passports and reports.
- FranchiseBecome a Latona Flowers partner: requirements, investment, territories.
- Technical SupportWebsite, app, seller panel, API, POS integrations and security.
- General ContactAnything else: company info, press, partnerships and feedback.
Popular questions
Browse, add to cart and check out in a few steps.
Create a listing in the seller panel.
Follow your order from acceptance to delivery.
What moderation checks and how long it takes.
Payout schedule, statements and commissions.
Tell us about a sick or damaged plant.
Recover a charge when the order did not complete.
When and how you get your money back.
Need more help?
Create a support request and we will route it to the right Latona team, or reach us directly.